//////////////////////////////////////////////////////// RESPONSE TO ANNA FROM TELIA BELOW! Don't you dare to act like you want to solve this problem! I spend 4 full workdays talking to costumer service, store owners, and people from the financial department! No body were able or wanted to solve this issue. Please do yourself the favor and stay away from this horrible company that does not care about their costumers. What a low level of incompetence! The unprofessionalism of Telia is of level you can not even imagine. Now I am not a member at telia anymore and I prefer to not have internet that being a costumer. So I end up paying all the bills 3 times over. At the end, I decide to pay both sergel and Telia once more using my friends bank id. Now, the problem have been going on for so long that Sergel wants to take it to the next level and report me so I wont be able to make a bank loan. The only thing I receive from him is a mail saying he can not help me. The store owner tell me that he will solve it, but he does not call me for a whole month. After that, I decided to go the store, but with no help. I spent 4 full work days to try to solve this issue with Telia, but everytime I talk to the costumer service, they tell me that they can not help me and hang up. After 3 months, I was informed that my bills were sent to Sergel inkasso. Even after sending them the proof of my payments, the bills were still appearing as unpaid in their system. Telia claimed that I never payed my bills. The problem occurred every month when I payed the bill through my danish bank account. As I do not have a swedish personal number yet, Telia agreed to create a internet subscription with a "fake" personal number.
Stay away at all cost! Worst experience of my life! I am a danish citizen and I just moved to sweden. Please if possible, let your management know the IT system used to do these jobs, or the process of making such changes is not working. I understand if the previous ISP hasn't stopped it, but after the overlapping date, it has been 13 days.
#Telia technicolor router update
Dec 14 - contacted the customer service again, the answer is no one can contact the person to activate it, neither me or the Telia people? seriously? isnt there a normal ticketing system or an escalation route somewhere to just activate the broadband? Dec 14, still no network! Update the activation was tested once on Dec 1, but since then at least a second try should be done. and i have video meetings back to back daily. how difficult is it? some day in between a 4G wifi router is given to us as compensation. fine Dec2, no network! in between, the answer is, the order is stuck somewhere, someone needs to update the status, to enable it - just enable my network in your system through the open infra fiber. Dec1, no network - checked with the customer service, it replied that they had the right till midnight of Dec2 to enable my network. we signed all paper, and got the devices delivered in Nov. He promised to get everything handled such as cancelling my tele2 subscription and switch to Telia on Dec 1.
#Telia technicolor router tv
some sales person came to our vila in Oct or so, to convince us to switch from Tele2 to Telia with broadband and TV service. Telia, please contact your customer as you promised. Obviously I have contacted your customer service on several occasions, hence my exact problem with your company! Your customer service made my situation worse, not better! The boldness you have in asking me to stop communicating here! Unbelievable! It’s very clear that I cannot resolve things through your customer service, so where else should I do it? Does Telia even understand customer service? Your response, in it’s passive aggressiveness, proves you do not! How dare you address a paying customer in this tone!? I’ve paid you tens of thousands of krowns, I am owed respect and a resolution to my problem! I expect nothing less. They can and should assist you in any issues that remain unsolved.” I firmly, very firmly and unequivocally, refuse your request. I understand that you are frustrated and disappointed but I encourage you to get in touch with our colleagues in customer services once more. How dare you? Responding: “ Reply from Telia Sverige A day ago Dear Sir, I must kindly but firmly ask you to please refrain from using this platform as a channel for continued dialogue.
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